# Britain’s insurers told to demonstrate better value for customers
Published: 2024-08-21
Category: News
Category URL: https://technologydispatch.com/category/news/
Meta Title: British Insurers Struggle to Prove Good Customer Outcomes
Meta Description: FCA report reveals ongoing challenges for insurers in delivering consistent customer outcomes despite regulatory protections. Learn more here.
URL: https://technologydispatch.com/britains-insurers-told-to-demonstrate-better-value-for-customers/

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LONDON (Reuters) – Some of Britain’s insurers are still unable to show they provide good outcomes for consumers, the country’s financial watchdog said on Wednesday, a year since the introduction of tougher protections for investors.

“Progress is being made, but we are still seeing too many examples of insurers and brokers lacking the right information, governance, or oversight to ensure their customers get consistently good outcomes,” Matt Brewis, the Financial Conduct Authority’s director of insurance, said in a statement.

(Reporting by Huw Jones, Editing by Louise Heavens)


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