Aircall: Redefining business communication with Cloud phone systems
Communication is a vital element in business. For this reason, businesses invest in phone systems to foster communication between employees, clients, as well as other stakeholders. Previously, most companies used traditional on-premise telephone systems. Today, the use has hugely reduced, and most are turning to cloud phone systems such as Aircall. The mass exodus can be attributed to the high maintenance costs for the traditional systems, among other reasons. In this article, we will enlighten you on how migrating to cloud phone systems redefines your business communication. Read on!
1. Enhanced Ease of Use and Mobilit
The internet has revolutionised a lot of things, including how we work. Today, the workplace has become so mobile. Following the Covid-19, most businesses adapted to remote work. Additionally, small businesses that need to operate from different locations prefer working from home to minimise overhead costs.
The cloud based business phone system installation has come to the rescue as employees can conveniently access the features they require. As long as they have an internet connection, they can go on with business regardless of location. With its ease of use, the cloud-based phone system enhances productivity and mobility across all industries.
2. Better Time Management and Efficiency
Time management is crucial in business. Previously, IT staff spent many hours managing the traditional system. If one line had a problem, it impacted the entire system. However, with the cloud phone system, the IT staff at your company spend less time in the inspection and configuration as this is already sorted. With the increased efficiency, their time is best spent on other worthwhile projects.
3. Increased Flexibility
Everyone opens a business with the aim of expanding. As a business grows, it may need to physically expand by bringing in new employees and new offices. This means that all the aspects of the business will change, including communication.
In the scenario of a traditional phone system, the business must buy more telephone infrastructure to cater to its growing needs. With the cloud phone system, you don’t have to worry about scaling up. The systems are scalable to accommodate more employees and clients.
The same also happens when the call volume reduces, and you want to scale down. You only need to deactivate the additional extensions till when you need them.
4. Better Customer Service
The cloud phone system has a lot of features, including auto attendant. With this, your employees can make calls to different departments for confirmation. If a client calls requesting a particular service, the employee can quickly provide answers without requesting them to call the other departments directly. All this leaves the customer satisfied. A satisfied customer will always come back and tell other people about your business.
5. Massive Cost Savings
Cloud-based systems such as Aircall are huge cost savers. Unlike traditional phone systems, you do not need to purchase any physical infrastructure. The money that would have been used on hardware and wiring can be redirected to other users.
With the employees’ laptops and internet connection, they can conveniently communicate with each other and clients. Additionally, the cloud phone systems have extra communication services, including video conferencing, instant messaging, and other collaboration tools. All this consolidates communication for the business.
By using the cloud phone systems, your employees can work remotely. They do not have to be confined to the office. Since they can receive and make calls at any time, it opens doors for long-distance and international business.
Conclusion
Evidently, cloud phone systems are a win for today’s businesses. The landscape is digitally inclined, and it is only right that you adapt and digitise your solutions. Whether you run an ecommerce business or at a physical location, having the phone system ensures that you enhance productivity and improve operations. With your customers and stakeholders satisfied, you can be sure that your business is in good standing against the competition.
Sources
- https://aircall.io/
- https://www.business.com/articles/cloud-phone-system/
- https://www.businessnewsdaily.com/15333-cloud-based-phone-system.html
