First-of-its-kind capability works across all products to continuously refresh customer data
London UK, 10th October 2022 – Optimizely, the leading digital experience platform (DXP) provider enabling Boundless Digital Invention, today announced Real-Time Segmentation, a new, first-of-its-kind offering that allows marketers to segment customers in the moment of engagement to deliver highly-relevant, personalised digital experiences.
Real-Time Segmentation integrates across all Optimizely products and leverages “fresh data” to reflect the true state of an audience. This approach eliminates data refresh intervals that often result in delayed customer insight. Using a streaming and on-demand approach that enables extremely low data latency, customer data is guaranteed to be of the moment.
Customer expectations for exceptional, consistent digital experiences across all channels have increased dramatically. Now, consumers don’t just want personalisation, they demand it. Recent industry data found that 71% of consumers expect companies to deliver personalised interactions and 76% get frustrated when this doesn’t happen. It also found that the companies that excel at personalisation generate 40% more revenue. Unfortunately, many brands continue to struggle with delivering true value through personalisation efforts.
Real-Time Segmentation enables next-generation personalisation that is relational, observant, and informative. Driven by assets, behaviours, and customer attributes, customer messaging comes across as helpful rather than pushy or superfluous.
“Too often, a brand will deliver a first-time purchase discount code a few minutes after the first purchase has been made,” said Justin Anovick, Chief Product Officer at Optimizely. “This can be incredibly frustrating as a consumer. Real-Time Segmentation empowers brands to not only be more timely, but also more confident in their messaging. It takes into account that behind every data set is a human being, and creates real-time engagements that slowly build customer affinity and loyalty.”
The product works across Optimizely’s offerings to enable a new level of precision and confidence for marketers and digital leaders. Using first party data, brands can deeply personalise customer engagement, content and offers.
Real-Time Segmentation is currently available in beta to select customers. For more information and product updates, click here.