Home Business Red Helix brings POPX on board to future-proof its ambitious growth plans
Our website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Red Helix brings POPX on board to future-proof its ambitious growth plans

by uma


Red Helix adopts THE POPX MSP Platform to deliver on its critical business objectives

14th November 2022 – Market leading network performance and cybersecurity specialist, Red Helix, has partnered with POPX to implement its fully managed MSP Platform, powered by ServiceNow, to streamline business processes and enhance customer experience.

To build on the company’s rich heritage, and with financial backing from LDC, Red Helix is busily embarking on the next phase of growth. The business is ambitiously scaling up with a focused strategy, guided by an experienced management team that will leverage an expanding product offering with a complementary range of cloud services.

The Red Helix management team identified multiple strategic areas in the business that required attention to prepare for accelerated profitable growth. Termed “Foundation Projects,” these initiatives were given the support and funding to digitally transform critical functions, which included evaluating the underlying ‘Systems and Tools’ used by employees to serve and support customers.

With over a third of annual revenues being service-based, the team at Red Helix determined the business needed a comprehensive service management platform, combining the latest technology with best practices and improved ways of working.

Marion Stewart, Chief Operating Officer at Red Helix, said: “After careful consideration, and having implemented the solution at several IT service providers before, it was clear that ServiceNow would be the most appropriate technology to support our growth strategy. However, we wanted to avoid the common pitfalls that come with any complex solution, not only to de-risk the project but to get on boarded faster than we could do ourselves using professional services.

“We looked at POPX because they have a proven track record, providing their MSP Platform to IT service providers like us. We concluded that their fully managed offering is a more efficient way to access the power and value of ServiceNow. Combined with the all-inclusive fixed pricing, this felt like the ideal commercial and cultural fit for Red Helix. The team at POPX are easy to work with and because they focus on the IT managed services sector, they understand our business.”

POPX is designed to accelerate and de-risk digital transformation for Smart MSPs by enabling them to onboard ServiceNow at speed, with greater transparency on costs, timescales and added value. The MSP Platform allows tech service providers to consolidate applications, integrate internal and supplier systems, and deliver service automation for key processes. The fully managed service from POPX includes all integrations, development and enhancements, upgrades and maintenance, as well as training and the day-to-day support of running a complex technology.

Martin Ford, CEO at POPX, said: “It’s always a proud moment to start a new partnership with a forward-thinking client like Red Helix and that’s when the real work starts for our team. It’s fantastic to be on this journey with Marion and be associated with such a talented team. We will continuously work to help them deliver the very best experience for their customers.”

Stewart concludes: “I can’t speak highly enough of the support we’ve already received from the team at POPX. A key part of our decision-making process was finding a partner who shared the same values and who would challenge our assumptions. POPX has more than delivered on each of these and I look forward to continuing this successful relationship in the future.”


You may also like